Privacy (the boring bits...)

General

Creative Gloo is committed to protecting your privacy and we take our responsibilities regarding the security of information you provide to us very seriously. The purpose of this privacy policy is to inform you, as a visitor of this website, what kinds of information we may gather about you when you visit our site and how we may use that information. By using our website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our site.

 

References to “we, our, us” are to Creative Gloo. References to “our Website” or “the Website” or "our Site" are to www.creativegloo.com.

 

What information we collect and how

We may collect personal identification information from users in a variety of ways, such as when users visit our site, register on the site, subscribe to our mailing list, respond to a survey, fill out a form, and in connection with other activities, services or resources we make available on our site.

 

We may collect the following information:

 

  • Any personal details you knowingly provide us through forms and our email, such as name, address, telephone number etc;
  • Your preferences and use of email updates, recorded by emails we send you;
  • Demographic information such as postcode, preferences and interests, or other information relevant to customer surveys and/or offers;
  • Your IP Address (this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the site). This information is used to monitor your usage of our site. Read our Cookie Policy.
  • Any other information that you choose to send to us.

 

The information we collect is not shared with other organisations or sold for commercial purposes, except to provide products or services users have specifically requested, when we have your permission.

 

What we do with your information

We collect and use users personal information for the following purposes:

 

  • Improve our website and user experience: We continually strive to improve our website based on the information and feedback we receive from you;
  • Improve our customer service: Your information helps us to more effectively respond to your customer service requests and support needs;
  • Run a promotion or a survey: To send information they agreed to receive about topics we think will be of interest to them;
  • Send periodic emails: The email address users provide for order processing, newsletter subscription - with the option to opt in/out; to respond to enquiries.

 

We may use your information as set out in this policy; we may also use your information for any purpose if we are required to do so by any law or other regulatory or government authority, to enforce the terms of use or to enforce our rights, or to protect the safety of others.

 

Cookies

This website uses Google Analytics, a web analytics service provided by Google. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. We may collect non-personal identification information about users whenever they interact with our site. This may include informations such as the browser name and things such as general geographic location, popular pages, the time spent on pages. We use this information to improve our site and its content. The information is collected in an anonymous manner. You can opt-out of these cookies here. For more information, read Google's privacy policy and find out how Google uses cookies.

 

Google Analytics cookie types used: _utma, _utmb, _utmc, _utmz. These cookies are used to collect information about how visitors use our site. The information is collected in an anonymous manner. You can read our cookie policy for more information. If you do not agree to the policy, please do not use our site.

 

Third party sites

The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites. Please be aware that when you post public information to any forums, chat rooms, blogs, or through the website, that information can be accessed by the public and used to send you unsolicited communications. Creative Gloo accepts no responsibility for this.

 

Storage of information

Your information is collected and stored on servers which are owned and maintained by or on behalf of Creative Gloo. We may keep your information for a reasonable period for the purposes set out in this privacy policy. If you believe that any information we are holding on you is incorrect, please email us hello@creativegloo.com. We will promptly correct any information found to be incorrect.

 

Security

In accordance with our requirements under the Data Protection Act 1998, we will adopt appropriate security procedures to help prevent unauthorised access to your information. Neither Creative Gloo nor any of its group companies shall be liable for any attempt to hack or crack or otherwise gain access to any part of this website including any of your information.

 

Policy changes

By using our website you agree to the terms of this privacy policy and our terms of use and cookie policy. We may amend our terms from time to time. You will be bound by the new terms upon your continued use of our site. We encourage that users frequently check our policy for any changes to stay informed about how we are helping to protect the personal information we collect. Any questions about this policy should be addressed to hello@creativegloo.com.

 

 

This policy was last updated on September 1, 2012.